96ace Privacy
Policy

This Privacy Policy ("Policy") describes how 96ace ("we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("User", "Player", "you") who access or use the 96ace online casino and sports betting platform, accessible at https://96ace.cam (the "Platform").

96ace takes the privacy of its Malaysian players seriously. We recognise that your personal information is sensitive and we are committed to handling it with care, transparency, and respect. This Policy is intended to give you a clear and honest account of our data practices so you can make informed decisions about your use of the Platform.

By registering an account, depositing funds, or otherwise using the 96ace Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read together with our Terms & Conditions.

For the purposes of this Privacy Policy, the following terms have the meanings set out below:

• "Personal Data" — Any information that identifies, or could reasonably be used to identify, a natural person, whether directly or indirectly. This includes name, identification number, contact details, financial information, and online identifiers.
• "Processing" — Any operation performed on Personal Data, including collection, recording, storage, modification, retrieval, use, disclosure, and deletion.
• "Data Controller" — 96ace, which determines the purposes and means of processing your Personal Data.
• "Data Processor" — Any third-party entity that processes Personal Data on behalf of 96ace under a binding contractual arrangement.
• "Consent" — A freely given, specific, informed, and unambiguous indication of agreement to the processing of Personal Data for a stated purpose.
• "Cookies" — Small text files placed on your device by the Platform to enable functionality, remember preferences, and gather analytics data.
• "KYC" — Know Your Customer verification procedures used to confirm the identity and eligibility of account holders.

96ace collects Personal Data through a variety of means, including information you provide directly, data generated through your use of the Platform, and information received from third-party service providers. The categories of data we collect include:

96ace uses your Personal Data for the following purposes:

• Account Management: Creating, maintaining, and administering your 96ace account, including processing logins, updating your profile, and facilitating password resets.
• Identity Verification (KYC): Verifying your identity and age eligibility (21+) to comply with applicable anti-money laundering and responsible gambling obligations.
• Transaction Processing: Processing deposits and withdrawals via DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, and supported cryptocurrency channels.
• Platform Operation: Providing access to casino games, live sports betting markets (including Liga Super Malaysia and EPL), and all other Platform features.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, money laundering, multi-accounting, and other prohibited conduct.
• Responsible Gambling: Administering self-exclusion requests, deposit limits, session reminders, and account cooling-off periods as requested by you or required by policy.
• Legal Compliance: Meeting obligations under applicable law, including responding to lawful requests from regulatory authorities.
• Customer Support: Responding to your queries, resolving disputes, and improving support quality.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve the Platform's features, performance, and user experience.
• Marketing Communications: Sending you promotional offers, bonus notifications, and account updates — only where you have consented to receive such communications. You may opt out at any time.

96ace processes your Personal Data on one or more of the following legal bases:

96ace does not sell or rent your Personal Data. We may share your data only in the following limited circumstances:

• Payment Processors: Financial information is shared with payment providers (including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and banking partners) solely to facilitate your transactions.
• Game & Technology Providers: Technical data may be shared with third-party game providers and platform technology vendors to operate casino and sports betting services. All such providers are bound by contractual data protection obligations.
• Identity Verification Services: KYC documents may be processed by third-party identity verification providers to confirm your eligibility.
• Regulatory & Law Enforcement Authorities: We will disclose Personal Data when required to do so by applicable law, court order, or lawful request from a competent regulatory or law enforcement authority.
• Fraud Prevention Networks: We may share data with industry fraud prevention services where there is a reasonable suspicion of fraudulent activity, multi-accounting, or money laundering.
• Professional Advisers: Personal Data may be disclosed to lawyers, auditors, and other professional advisers where strictly necessary and subject to confidentiality obligations.

96ace retains your Personal Data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Active Accounts: Personal Data is retained for the duration of your account relationship with 96ace, plus any additional period required by law.
• KYC & Identity Documents: Retained for a minimum of five (5) years following account closure, in accordance with applicable anti-money laundering obligations.
• Transaction Records: Financial records, including deposit and withdrawal history, are retained for a minimum of seven (7) years for tax, audit, and regulatory compliance purposes.
• Support Communications: Retained for a minimum of two (2) years from the date of the interaction, for quality assurance and dispute resolution purposes.
• Marketing Consent Records: Retained for as long as your consent is active, plus one (1) year following withdrawal of consent.

Where Personal Data is no longer required for any lawful purpose, it is securely deleted or anonymised in accordance with our data disposal procedures.

96ace implements a comprehensive suite of technical and organisational security measures to protect your Personal Data against unauthorised access, loss, alteration, or disclosure. Our security infrastructure includes:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encrypted storage of sensitive data fields, including payment information and identity documents.
• Multi-factor authentication (MFA) options for account access.
• Role-based access controls limiting staff access to Personal Data on a strict need-to-know basis.
• Real-time intrusion detection and anomaly monitoring systems.
• Regular security audits, penetration testing, and vulnerability assessments.
• Documented incident response procedures in the event of a data breach, including notification obligations.

Whilst 96ace employs industry-standard security measures, no digital platform can guarantee absolute security against all threats. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately at [email protected] if you suspect any unauthorised access to your account.

96ace uses cookies and similar tracking technologies on the Platform for the following purposes:

You may configure your browser to refuse or delete cookies; however, disabling strictly necessary cookies may impair the functionality of the Platform. Marketing and analytical cookies require your consent and can be managed through your account preferences.

Some of the third-party service providers engaged by 96ace — including payment processors, game content providers, and cloud infrastructure services — may be located outside Malaysia. Where Personal Data is transferred to countries that may not provide an equivalent level of data protection, 96ace ensures that appropriate safeguards are in place, including:

• Binding contractual clauses with all data processors that impose obligations equivalent to those under applicable data protection law.
• Engagement of processors that have implemented recognised security certifications and standards.
• Regular review of third-party data handling practices to ensure ongoing compliance.

By using the 96ace Platform, you consent to the transfer of your Personal Data to third-party processors outside Malaysia where necessary for service delivery, subject to the safeguards described above.

Subject to applicable law, you have the following rights in respect of your Personal Data held by 96ace. To exercise any of these rights, please submit a written request to [email protected]. We will respond within thirty (30) days of receipt.

The 96ace Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect, process, or store Personal Data from persons under the age of 21. Registration on the Platform by anyone under 21 is expressly prohibited.

If 96ace becomes aware that Personal Data has been submitted by or on behalf of an individual under the age of 21, we will immediately delete that data and close the associated account. Any funds deposited by an underage individual will be returned via the original payment method following identity confirmation.

If you have reason to believe that a minor is using or has registered on the 96ace Platform, please notify us immediately at [email protected] so that we may take prompt action.

The 96ace Platform may contain links to or integrations with third-party services, including game providers, payment gateways, and cryptocurrency networks. This Privacy Policy applies solely to data processed by 96ace and does not govern the data practices of any third party.

When you interact with third-party services — for example, when completing a DuitNow transfer, initiating an FPX payment, or depositing cryptocurrency — you do so subject to that third party's own terms and privacy policy. 96ace is not responsible for the privacy practices of third-party providers.

We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of the 96ace Platform.

96ace reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform functionality. Material changes will be communicated to registered users via email notification or a prominent notice on the Platform.

The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. We encourage you to review this Policy periodically. Continued use of the Platform following notification of any amendment constitutes your acceptance of the updated Policy.

Where changes are significant and affect how we process data in a way that requires fresh consent, we will seek that consent from you before implementing the change.

If you have any questions, concerns, or formal requests regarding this Privacy Policy or the processing of your Personal Data, please contact 96ace through the following channels:

For general account support, please also visit our FAQ page, which addresses the most common questions about account management, deposits, withdrawals, and verification. For questions about responsible gambling tools, please visit our Responsible Gambling page.

🔞 96ace is operated for entertainment purposes only. For players aged 21 and above only. Play responsibly.